here's a quick overview of THE FINE PRINT...
A 20% deposit is required to confirm your booking.
You can pay this by internet banking (in New Zealand), or by PayPal (everywhere else). If you're not lucky enough to bank in New Zealand, then a 2% service fee will apply to use PayPal. The info on internet banking and PayPal payments also applies to the balance of your payment...
The full balance is required at least 30 days before your departure date.
Not because we're greedy, but because nearly all of our costs are up-front and have to be paid well before you arrive to ride your first kilometre. But because life happens, our cancellation policies try to strike a balance between flexibility for you, and stability for us. And why we feel two of the most underrated words in the English language are travel and insurance.
TRAVEL INSURANCE can be your bff
It won't cover every issue that could cancel your trip, but it will cover the big stuff such as accidents, emergency surgery or a death in the family. Make sure that you understand the terms of your policy, and then send happy thoughts to the Big Travel Kahuna in the hopes that you'll never need to use it.
Upon final payment you'll be emailed full details of your trip
And all your vouchers, maps, guides and personalised itinerary (plus some fun free stuff) will be included in your fancy Big Sky goodie bag, and personally handed to you on day one of your adventure.
AND HERE'S THE LONG AND LEGAL VERSION...
Big Sky Bike Adventures Terms and Conditions
Bookings and Payments: Your booking will be confirmed upon your acceptance of our proposed tour itinerary or bike hire booking and the payment of a 20% deposit within 5 days of booking confirmation. At certain times of the year accommodation is in very high demand and there may be limitations on how long we can hold accommodation bookings for you. As a consequence your reservations may be cancelled if payment isn’t received by the due date.
Our quoted prices are in New Zealand dollars and your payment must be made in New Zealand dollars. We accept payment by bank direct credit, Pay Pal, Visa or MasterCard. Please note a 2% surcharge applies to credit card and PayPal payments.
The balance of your payment is due no later than 30 days prior to the commencement of your journey. We will send you a reminder invoice before the due date. If you book less than 30 days prior to the start of your journey, full payment is due at the time of booking.
Cancellations by you: If you have to cancel your booking we require you to give us written notice either by mail or e-mail. The following cancellation fees apply:
· For cancellations between 60 and 30 days prior to travel a cancellation fee of 30% of your deposit will be charged and the balance of your deposit will be refunded into either your NZ bank account or reversed into your Pay Pal or credit card account
· For cancellations between 29 and 15 days prior to travel a cancellation fee of 50% of the cost of your entire package will be charged. The balance of any monies paid by you prior to cancellation will be refunded into either your NZ bank account or reversed into your Pay Pal or credit card account
· The full cost of your entire package will be forfeited if you should cancel 14 days or less prior to the commencement of travel.
· Cancellations due to bereavement or for unexpected health reasons will be considered by us on a case by case basis.
We strongly recommend that you take out travel insurance prior to the start of your journey, even if you are a New Zealand resident in case you are forced to cancel your journey with us because of illness or other unforeseen circumstances.
Cancellations by us: If due to circumstances beyond our control, or in the case of a group tour numbers are less than a minimum of 4 people, we reserve the right to cancel any booking up to the time of departure. We undertake to notify you immediately and to arrange for a full refund of your payments to the date of cancellation. Big Sky Adventures Limited shall have no liability whatsoever for any cancellation of any booking, package tour, bike hire or other travel arrangements, except to the extent of any amounts paid by you in respect of your booking.
Force Majeure: If Big Sky Adventures is either directly or indirectly prevented from performing its obligations to you under this agreement, through a force majeure event such as but not limited to an act of God, extreme weather, strikes, breakdowns, interruption of transport, government or political actions, acts of terrorism or omissions by third parties or any other cause outside of the control of Big Sky Adventures Limited, we will be under no liability to you and may, at our option, by written notice, either cancel the tour or arrange alternative tour arrangements which are acceptable to you.
Variation from itinerary by us: On rare occasions we may need to make adjustments to your itinerary because of possible changes outside of our control to such things transport or accommodation arrangements. We will notify you promptly as soon as we become aware of the need to change your itinerary and where possible offer you alternatives and options regarding the cost of these alternatives. Depending upon the option that is applicable and subject to your agreement, any difference in price will either be payable by you or be refunded to you by Big Sky Adventures Limited.
Itinerary changes by you: Should you wish to alter your itinerary after it is confirmed, we will make reasonable endeavours to assist you. However, any changes with 40 days of the commencement of your trip may incur a $25 surcharge, depending on the extent of the required changes.
Health and Fitness: To make the most of your journey along the Trail you require a reasonable degree of fitness and you should be in good health. We suggest that you undertake some “pre-conditioning” in the weeks prior to starting your trip by riding a bike on a number of occasions. If you have a medical, physical or mental condition you must disclose this to us prior to commencing your journey. By advising us you agree to indemnify Big Sky Adventures Ltd for any actions, claims and demands that may arise from any health issues or events during or after the completion of your journey with us.
Bike transport and luggage: Please ensure that your bags weigh no more than 15 kg, the maximum weight allowed by all operators that service the Trail. There is a small transportation fee of $10 per bike to relocate them from your final destination back to our bases.
Safety: It is important that you are fully aware that there are inherent risks associated with cycling and its related activities. These risks include, but are not limited to, poor weather, rough riding conditions, illness, navigational issues, collisions, traffic at road crossings and these risks may be encountered in relatively isolated areas. In accepting our itinerary and paying the initial deposit you have entered into a contract with us and agree to accept all risks and do not hold Big Sky Adventures Limited or our employees or agents responsible or make any claims against us (including claims arising from negligence) for any direct or indirect injury or damage to you or your property in the course of using our bikes and other equipment or your association with Big Sky Adventures Limited or our employees or agents.
You also agree that any claim in respect of damage or injury to other persons and/or property arising from your use of our bikes and other equipment is your responsibility and not that of Big Sky Adventures Limited or our employees or agents and that you indemnify Big Sky Bike Adventures against any loss, damage of claims whatsoever arising against us as a result of your use of our bikes or equipment.
A cycle safety helmet will be given to you by us before you start your journey on the Rail Trail. For your safety you must wear the helmet at all times whilst riding our bikes.
Care of bikes and other equipment: We expect you to take all reasonable care whilst riding, handling and parking our bikes and for your comfort and safety ensure that the tyres are kept at their proper pressure. Bikes at all times must be used in a safe, lawful and proper manner. If a bike is damaged or requires salvage you must phone Big Sky on 0800 BIG SKY as soon as possible and advise us of the problem. The cost of replacement or the repair of damage bikes or other items of our equipment caused by negligence or improper use will be the responsibility of the hirer.